Last updated: 2026
At VIYTRA, we are committed to delivering premium quality and a refined customer experience. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return policy.
60-Day Satisfaction Guarantee
You may return your item within 60 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in its original packaging
- Proof of purchase is required
Non-Returnable Items
We cannot accept returns for:
- Used or damaged items not caused by shipping
- Items returned without original packaging
- Clearance or final sale items (if applicable)
Return Process
To initiate a return, please contact our support team at:
Please include:
- Your order number
- The reason for return
- Photos if the item is damaged or defective
Our team will provide return instructions.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the item arrived damaged or defective
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photo evidence. We will arrange a replacement or full refund at no additional cost.
Exchanges
We currently replace items only if they are defective or damaged. If you require a different finish or variation, please contact support for assistance.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact
For any questions regarding returns or refunds, please contact:
We are here to ensure your experience with VIYTRA reflects the quality of our brand.